Something wrong? Here’s what happens.
Tell us from your phone, bring it to Andover, and you get a written answer within one business day. If it’s covered, you pay nothing at our shop.
1
Tell us
Sign in and tap “Something’s wrong with my car”. Add a photo or a note. Or call us.
2
Bring it in
We book you into Andover’s shop. Breaking down within 100 miles? We tow it here. You get a loaner while it’s with us.
3
We find the fault
If we need to take something apart to find it, we pay for that, covered or not.
4
Your answer, in writing
Within one business day, naming the part of the contract it falls under. Follow every step in your account.
5
Fixed and back
Covered repairs cost you $0 at Andover. New or factory-equivalent parts.
What we won’t do
- Deny a claim because a receipt is handwritten.
- Call a failure “pre-existing” unless our own inspection found it and showed you.
- Charge you to find out it wasn’t covered.
Far from home?
Call us first. Within 100 miles we tow it to Andover. Further away, we’ll agree the repair with a shop near you and pay it at their posted rate.